\\01 / Foundation
Open-Source
First.
We default to open, transparent, community-backed technology. No black boxes. No unnecessary licensing fees. Full control stays with you.
Managed IT · 24/7 Support · Egypt
Your Business Runson IT. We Make SureIt Never Stops.
Managed IT, 24/7 support, cybersecurity, networking, and cloud for SMEs and enterprises across Cairo, Alexandria, Giza, and all of Egypt.
The first consultation is free. We quote your real environment, not a template.
- 24/7Support Desk
- SLA-BackedEngagements
- Open-SourceFirst, No Lock-In
- Security-FirstBy Default
- Egypt-WideOn-Site Coverage
Trusted by SMEs and enterprises across Egypt.
Client names available on request, under NDA.
- SMEs
- Enterprises
- Multi-Site Operations
What We Do
Everything Your
IT Needs. Under
One Roof.
From day-to-day IT support to complex network infrastructure — we design, deploy, and manage solutions for businesses in Cairo, Alexandria, Giza, and across Egypt that can't afford downtime.
Why Double Backslash
The Infrastructure
Partner You've
Been Looking For.
We're not just a vendor. We're your long-term technology partner. Here's what makes working with us different.
Open-Source
\\02 / Lifecycle
End-to-End Ownership.
Design, deploy, monitor, maintain — every upgrade, every fix.
\\03 / Response
Fast, Responsive Support.
Under 5min
Critical incidents · retainer plans
\\04 / Accountability
SLA-Backed.
Defined response windows and uptime commitments, in writing, on retainer and connectivity engagements.
\\05 / Default
Security-First by Default.
Every system we touch is hardened, monitored, and backed up from the start. Security is not an add-on for us — it's built in from line one.
How We Work
How an
Engagement Starts.
No long procurement dance. You talk to an engineer on day one.
- Free
Assess
A free consultation. We map your environment, risks, and what's actually costing you money.
Scope & Quote
A fixed, itemized quote based on your real environment. No template pricing, no surprises later.
Deploy & Harden
We build, migrate, and secure. Everything documented, everything handed over transparently.
Run 24/7
Proactive monitoring, patching, and a support desk that answers around the clock.
Our Response Guarantee.
If we miss the agreed response window on a retainer incident, you don't pay for that incident. Simple, and in the contract.
Frequently Asked
IT Support in Egypt —
Common Questions.
What kind of IT solutions company is Double Backslash?
Double Backslash IT Solutions is an Egyptian IT company headquartered in New Cairo. We deliver end-to-end business IT solutions — managed IT, 24/7 support, network and firewall infrastructure, virtualization, cybersecurity, and cloud hosting. We're open-source first, which means transparent systems you actually own, with no vendor lock-in.Do you offer IT support in Egypt?
Yes. We provide 24/7 IT support across Egypt — Cairo, Alexandria, Giza, and nationwide. Reach us by phone, email, or chat. Most issues are resolved remotely within the same hour; for anything that needs hands on hardware, we dispatch an engineer on-site.What is your average response time?
Under 5 minutes for critical incidents on our retainer plans. We don't run a ticket queue — when you call, a real engineer picks up and starts working on it immediately.Where in Egypt do you operate?
We're headquartered in New Cairo and serve businesses across Greater Cairo, Alexandria, Giza, and remote sites anywhere in Egypt. On-site dispatch is fastest inside Cairo; nationwide is handled by a mix of remote work and travelling engineers.Do you support businesses and home setups (homelabs)?
Yes. Our core business is managed IT and enterprise infrastructure for companies across Egypt. We also run a dedicated homelab consulting service: the same senior engineers who operate business infrastructure help serious builders design home networks, servers, and self-hosted platforms. See our Consulting page for details.What does IT support cost?
Two options: an hourly rate for ad-hoc break/fix work, or a fixed monthly retainer that bundles unlimited help-desk plus proactive monitoring. The retainer is usually cheaper after the first 4–6 hours per month. The first consultation is free — we'll quote based on your real environment, not a template.What technologies do you support?
Linux (Ubuntu, Debian, RHEL), Windows Server, networking (Cisco, Fortinet, pfSense, OPNsense), virtualization (Proxmox, VMware, Hyper-V), Docker/Kubernetes, and a long list of self-hosted platforms (Nextcloud, Bitwarden, TrueNAS, Pi-hole, and more). Open-source first — but we work with whatever you're running.
Don't see your question? Email us at [email protected] or call +20 150 090 1500.
Ready to Build Infrastructure
That Actually Works?
Let's talk about your IT challenges — no sales pitch, just solutions. A free consultation is one message away.