Our Services

Enterprise IT Solutions
Tailored to Your Business.

We offer a complete range of IT services — from day-to-day support to full infrastructure design and deployment. Every solution is built around your business, not a template.

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IT Support & Help Desk

When something breaks, you don't have time to wait. Our IT support team is reachable around the clock from anywhere in Egypt — by phone, email, or chat — with response times under five minutes for critical incidents on retainer plans. Most issues are resolved remotely the same hour. For anything that needs hands on hardware, we dispatch an engineer to your office in Cairo, Alexandria, Giza, or wherever you operate. No ticket queues, no scripts, no upselling — just engineers who fix things.

24/7 help desk by phone, email, and chat
Response under 5 minutes for critical incidents on retainer plans
Remote troubleshooting for desktops, servers, and networks
On-site engineer dispatch across Egypt
Hourly and monthly retainer options — no lock-in

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Managed IT Services

Managing your own IT infrastructure takes time, expertise, and resources most businesses simply don't have. Our Managed IT Services put a dedicated team of engineers in your corner — proactively monitoring your systems, preventing issues before they escalate, and resolving problems fast when they do. We become your IT department, at a fraction of the cost of hiring in-house, with none of the overhead.

24/7 system monitoring and alerting
Help desk and remote support
Patch management and software updates
Hardware lifecycle management
Monthly performance reports

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Enterprise Internet Solutions

Connectivity is the foundation of every modern business operation — and consumer-grade internet simply isn't built for enterprise demands. Double Backslash delivers leased line and dedicated fiber solutions engineered for businesses that cannot tolerate downtime, congestion, or unpredictable speeds. Every connection we deploy comes with guaranteed bandwidth, symmetrical upload and download speeds, and a Service Level Agreement that holds us accountable to your uptime.

Leased line connectivity for businesses
Dedicated fiber installation and management
Symmetrical upload and download speeds
SLA-backed guaranteed uptime
Redundant connection design and failover

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Cybersecurity & Backup Systems

Cyber threats don't discriminate by business size — and in Egypt's rapidly digitizing market, the risk is growing every year. We implement layered cybersecurity strategies that protect your endpoints, network, and data from modern threats. Paired with automated backup systems and tested disaster recovery plans, we make sure that even in the worst case, your business gets back online fast.

Security audits and vulnerability assessments
Endpoint protection and antivirus management
Automated offsite and cloud backup systems
Disaster recovery planning and testing
Email security and anti-phishing solutions

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Network & Firewall Solutions

A slow or insecure network is a business liability. We design and deploy high-performance network infrastructure — from structured cabling and switching to enterprise-grade firewall solutions using pfSense, Fortinet, and Cisco. Every network we build is engineered for reliability, speed, and security from the ground up.

LAN/WAN design and deployment
pfSense, OPNsense & Fortinet firewall setup
VLAN segmentation and network security
VPN configuration and remote access
Ongoing network monitoring and maintenance

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Virtualization & Server Deployments

Virtualization unlocks the full potential of your hardware — letting you run multiple servers, environments, and workloads on a single physical machine. We specialize in VMware ESXi, Proxmox VE, and Microsoft Hyper-V deployments, configured for performance, high availability, and easy management. From single-server setups to clustered enterprise environments, we handle it all.

VMware ESXi, Proxmox VE & Hyper-V deployments
High-availability clustering and failover
Storage configuration (SAN, NAS, local)
VM migration and P2V conversions
Performance tuning and resource optimization

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Cloud & Hosting Solutions

Whether you're migrating to the cloud, managing a hybrid environment, or need a reliable hosting platform for your applications, we have the expertise to make it happen. We work with major cloud providers as well as self-hosted solutions — always choosing the right tool for your specific needs, budget, and performance requirements.

Cloud migration planning and execution
Managed VPS and dedicated server hosting
Hybrid cloud architecture design
Web and application hosting
CloudPanel and server management

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Open-Source Technologies

Open-source technology is the backbone of the modern internet — and we've built our entire practice around it. We deploy, configure, and support Linux-based servers, self-hosted applications, and open-source platforms that give you full ownership of your infrastructure. No vendor lock-in, no hidden costs, no black boxes.

Linux server deployment and administration (Ubuntu, Debian, RHEL)
Self-hosted application setup (Nextcloud, Gitea, Bitwarden, etc.)
Open-source network tools (pfSense, OPNsense, Pi-hole)
Docker and containerization
Community platform support and maintenance

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IT Consulting

Sometimes you don't need someone to do the work — you need someone who can look at your infrastructure honestly and tell you what actually needs to change. Our consulting service is built for businesses making strategic technology decisions and for homelab builders who want expert guidance with the same engineering rigor we bring to production environments. We give you a clear picture of where you are, where you need to be, and exactly how to get there.