IT support for businesses in Egypt
Your staff get help from engineers who already know your setup. Most requests are handled remotely, and we come on site when a problem needs hands.
When someone in your office is stuck, they know who to ask, and the request doesn't get lost.
People who know your setup
The team that runs your network, servers and accounts also answers your staff. Nobody has to explain your office from scratch.
One place for every request
Requests come in through the client portal, by phone, or on WhatsApp when it's urgent. Each one is logged, prioritised and followed until it's resolved.
Targets you can check
Response and resolution targets for each priority are written into your agreement. Every ticket shows the time left until its deadline, and the monthly report shows how we did.
What the help desk covers
The everyday requests, fixes and changes that keep people working.
Everyday support
- Desktops and laptops: slow machines, errors, updates
- Email, calendars and shared mailboxes
- Printers, scanners and Wi-Fi problems at the desk
- Business applications and access issues
- Phones and tablets that use company email
People and accounts
- New starters with account, email, device and access ready on day one
- Leavers: access removed, data kept, devices collected
- Password resets and two-factor sign-in
- Shared folders and permission changes
- A shared password manager for your team
Devices
- New laptops and desktops set up to a standard build
- An asset register: every device, who holds it, warranty dates
- Repairs and warranty cases followed up with the vendor
- Vendor-neutral advice before you buy
- Secure wipe and handover when a device is retired
How we deliver it
- Tickets through the Corepath client portal
- Phone and WhatsApp for urgent issues
- Remote sessions through a support client installed once
- Engineers on site across Greater Cairo
- A satisfaction survey after each resolved ticket
Under a managed IT agreement, this runs the same way as the rest of your IT. It's documented and shared with you, monitored continuously, supported through the client portal with a target on every request, and covered in a monthly report.
See how managed IT worksIt's also available as a one-off project, for example a new office, a migration or an audit.
Who it's for
Growing offices without an IT team
Whoever is good with computers has become the IT person by accident. We take that off their desk and give your staff one place to ask for help.
Companies with an in-house IT person
Your IT lead needs cover for holidays, busy weeks and specialist work. We work alongside them on the same tickets and documentation.
Small companies with occasional needs
If you only need help now and then, we also work by the hour. A monthly agreement makes sense once the business relies on IT every day.
Technologies we work with: Windows Server, Linux (Ubuntu, Debian, RHEL), Google Workspace, Bitwarden, Nextcloud
Some of the companies we work with
Questions we're asked
Do we need a monthly agreement, or can we pay by the hour?
Both work. Small companies with occasional needs can use us by the hour. A monthly agreement is for businesses that rely on IT every day: we take responsibility for the whole environment, with response targets, monitoring and reporting written down. Either way, we quote from your real setup after a free first conversation.
What hours does support cover?
Coverage is set in your agreement: business hours, or around the clock for companies that need it. Our office hours are Sunday to Thursday, 09:00 to 18:00. Monitoring of your links and servers runs continuously, whatever support hours you choose.
Will an engineer come to our office?
Most requests are solved remotely, which is quicker for your staff. When a problem needs hands, such as faulty hardware, cabling or a new starter's desk, our engineers come on site across Greater Cairo. Remote support covers anywhere in Egypt, and on-site work elsewhere is arranged as part of the agreement.
How do our staff ask for help?
They open a ticket in the Corepath client portal, attach a screenshot and follow its progress. For urgent issues they can call or send a WhatsApp message. Every request gets a priority, from P1 Critical to P4 Low, and the ticket shows the time left until its deadline.
Let's talk about your IT.
Tell us how IT is handled in your company today. One of our engineers reads it and gets back to you. The first conversation is free and doesn't commit you to anything.
What happens next
- You tell us about your environment
- We review your needs
- We schedule a conversation
- We propose the right approach